Welcome to Aviation Safety FAQ

Editorial Contact Info
Customer Service Contact Info
Subscription Department Address

Manage Your Account

Account Status
Change of Address
Billing/Payment
Renewals
Cancellation
Damaged Issues
Missed Issues

Permissions and Reprints

Common Questions

Received a bill before my first issue
How long does it take to get my first issue?
Do you share my name and address with other companies?

Technical Questions

How do I get online access?
Unable to log-in
Problem downloading back articles and airplane reviews
Forgot my password




Editorial Contact Info

Editor-in-Chief: Joseph E. (Jeb) Burnside
Editorial Offices:
Aviation Safety Magazine
7820 Holiday Drive South, Suite 315
Sarasota, Florida 34231
Email the Editor

Note: Due to the volume of e-mail messages received, we regret that we cannot guarantee a response to individual inquiries.

Customer Service Contact Info
Aviation Consumer
P.O. Box 5656
Norwalk, CT 06854
Customer Service E-mail

Subscription Department Address

Aviation Safety
P.O. Box 8535
Big Sandy Texas 75755
800-829-9162

Aviation Safety
Canada
Box 7820 STN Main
London, Ontario N5Y 5W1
800-829-9162






Manage Your Account


Account Status

Not sure when your subscription expires? If your payment has been received? Click here to check your account status online! As always, if you do not find the information you are looking for, please contact us by e-mail, phone, or mail



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Change of Address

You can quickly and easily change your address online by clicking here!



Billing/Payment

If you would like to pay your bill in full using your credit card, click here to go to our secure payment page. You may also call 1-800-829-9162 if you prefer to pay over the phone.

Payments may also be mailed to:
Aviation Safety, PO Box 420234, Palm Coast, FL 32142-0234

If you would like to check your payment status, please click here.

If you have already paid your bill, but are still receiving invoices, please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than two weeks since you sent your payment, please disregard any invoices that you receive, as we may be unable to intercept them in the mail. If it has been more than two weeks since you remitted payment, please contact us by email here.



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Renewals

Renew your subscription online
If you would like to find out when your subscription expires, please click here.



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Cancellation

You may cancel your subscription by calling 1-800-829-9162 or mail your request to Aviation Safety, PO Box 420234, Palm Coast, FL 32142-0234. We will promptly stop your service and issue a refund for any un-mailed copies. Allow 6 weeks for refund processing.

If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.



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Damaged Issues

If your issue arrives damaged and you have a standard sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can report damaged issues online by clicking here to request a replacement copy.



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Missed Issues

If you have missed an issue, we may have an incorrect address on file. Please click here to verify your address and report your missed issue. Your subscription may also have stopped being delivered due to nonpayment. Click here to check the payment status on your account. If you would like to pay in full for your subscription, please click here to go to our secure payment page.
If none of these explanations apply, please click here to report the missed issue.

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Permissions and Reprints


All requests to reprint articles from Aviation Safety must be sent to the following address: Jennifer Jimolka - Aviation Safety - P.O. Box 5656, Norwalk CT 06854 Or call 1-203-857-3144



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Common Questions


Received a bill before my first issue

It may be confusing to receive a bill before your first issue. Because our publications are mailed via Periodicals Postage (formerly Second Class postage) and our statements are mailed via First Class Postage, sometimes the statements arrive before the first issue. We are sure that once you receive your first issue of Aviation Safety, you will be thrilled with the top-quality information we pack into each issue and will want to continue your subscription. If you choose to pay for your subscription with this first statement, please be reassured by our money-back guarantee.



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How long does it take to get my first issue?

Print subscriptions usually take about 6-8 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.



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Do you share my name and address with other companies?

Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If you do not wish to receive these offers and/or information, please let us know by contacting us at:

Aviation Safety Opt Out Program, 535 Connecticut Ave - Norwalk, CT 06856-5656

Please be sure to include your current mailing label.

We do not share email addresses or telephone numbers with other organizations.
See our Privacy Policy for more information.



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Technical Questions


How do I get online access?

If you are already a subscriber, you must register first to get online access. Just go to Get Web Access Now and fill out the short form.

If you are not a current subscriber, you may subscribe here and gain immediate web access.



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Unable to log-in

Passwords are case sensitive.



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Problem downloading back articles

Many of our charts and tables on this site are PDFs. Be sure you have Acrobat Adobe Reader 5.0 set up on your computer. You can download it free here.

For other problems downloading articles click here.

Back articles and airplane reviews are available free online to registered subscribers.
Non-subscribers pay $9.95 for a downloadable back article or airplane review.

Forgot my password

If you can't remember your password, click here.
Your registered e-mail address is your Login username. If you cannot remember your Username, please send us and email by clicking here.

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