Customer Service

Most Asked Questions

What is my username? Your email address is your username. If you have multiple email accounts, you may have registered for Aviation Safety with a different email address.

My username and/or password is not working. Passwords from the old Aviation Safety website will not work on the new website. Please click on the Sign In link at the top of the page and reset your password. If you have multiple email accounts, be sure you are using the email address Aviation Safety has on file.

How do I unsubscribe or change my email preferences? Aviation Safety offers a few options for the types of emails you will receive. To review and make changes click here.

How do I activate my online access? Paid subscribers to Aviation Safety are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues. To access the articles and issues, log in using the link in the upper right corner of any page. If you do not have a user name and password or are having difficulty contact customer service.

I forgot my password. Please click the Sign In link at the top of the page and select Forgot Password. You will need to enter the contact email you have supplied to us.

When does my subscription expire? Click here and fill in the required information. Click the “submit” button to proceed. You will find your subscription information on the next page.

When will I receive my first issue? Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service.

Did you receive my payment? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.

How do I cancel my subscription? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”

How do I pay my bill on line? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”

How do I renew online? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”

How do change my address? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”

How do I report a missing or damaged issue? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”

How long does it take to get my first issue?
Print subscriptions usually take about 4-6 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.

What do I do if my issue arrived damaged?
If your issue arrives damaged and you have a standard sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can contact Customer Service to report the problem. Click here.

Why did I receive a bill before my first issue?
Sometimes our invoices move faster through the mail than our issues. Please feel free to wait for and enjoy your first issue before considering payment of your subscription.

Do you share my name and address with other companies?
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:
Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854
Please be sure to include your current mailing label.
We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.

How do I cancel my subscription?
You may cancel your subscription by clicking here or by mailing your request to
Aviation Safety Magazine
P.O. Box 8535
Big Sandy, TX 75755-8535.
We will promptly stop your service and issue a refund for any un-mailed copies. If you cancelled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have cancelled, please ignore them.

How do I contact the Editorial Department?
Aviation Safety Magazine
Editorial Office
535 Connecticut Ave
Norwalk, CT 06854
Email Editor

What is the Subscription Department address?
Aviation Safety Magazine
P.O. Box 8535
Big Sandy, TX 75755-8535

I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service.